Office No-Show and Late Policies

New patient registration

Appointments with our physicians, nurse practitioners, and behavioral health clinicians are very much in demand. In an effort to better serve you, we ask for proper notice for any cancellation or late arrival.

We do ask that you try your best to be on time for your appointment. We recommend arriving 10 to 15 minutes early, especially for all new patient visits and well child checkups. We appreciate 24 hours notice for cancellation of an office visit. However, please call if you realize you won’t be able to arrive on time. We may be able to accommodate you later in the day, so you can catch your breath and drive here safely.

At Commonwealth Pediatrics, we make every effort to stay on schedule. We respect that your time is valuable. Sometimes, our patients arrive very ill or with unexpected concerns that require more time. Any child requiring emergency care will be seen as soon as possible. We ask for your patience and understanding if this occurs. We will keep you informed while you are waiting, and offer you the chance to reschedule your appointment if you so choose.

We will always give each patient the time and attention they deserve. We always want each of our patients to have all the time needed to provide them with high quality, high value care. Squeezing in appointments prevents us from achieving this goal. We do not double book appointments for this reason. If you would like a sibling to be seen at another child’s previously scheduled visit, please call first so we can accommodate both you and the other families on our schedule.

Patients arriving more than 15 minutes after their appointment time will be asked to reschedule.

This may be with a provider other than the one you were planning to see. We will make every attempt to fit your child into our schedule on the same day, but you may be asked to wait or return later in the same day depending on availability. Rescheduling is unfortunately not always an option. If appointments are repeatedly missed, rescheduled, or cancelled with less than 24 hours’ notice, we reserve the right to ask you to seek medical care elsewhere.